Lujain Elsayed Abu elfetoh

Digital Marketing SpecialistFull Time

• Job Details:-Working alongside the marketing team to identify targets, maintaining a brand image. - Responsible for creating and implementing campaigns on Facebook, Instagram, and Google. - Responsible for creating and administering content for all SOHO square pages to build an audience and ensure customer engagement. - Monitor and take necessary actions against spam, potential brand threatening content. - Manage and maintain a long-term archive system to document all critical guest interactions

Guest relations agent.Full Time

• Job Details:- Follow the guests from check-in till check out by contacting the guests during the day through face-to-face contact or courtesy calls. - Assisting check-ins procedures by giving all information regarding hotel facilities and services needed, also assisting check-outs procedures assuring high satisfaction. - Manage a la carte restaurant reservations and special requests. - Reporting employees accused of deliberately lowering customer satisfaction levels. - Connect the guests with management by delivering all guest comments report and feedback for further improvements Actively listen to and resolve all guests' complaints and follow up to ensure the highest satisfaction. - Ensure special guests, like disabled people, food allergic, elderly, children, and VIPs, receive personalized services that meet their special needs. - Do up selling for hotel special services with extra charge. -TripAdvisor/Booking.com guest feedbacks mentioned my name with special thanks!