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Lucy Kimathi

Customer Service

Dubai, United Arab Emirates

Work Experience

  • Customer ServiceFull Time

    Qatar Airways

    Jul 2013 - Nov 2017 -4 yrs, 4 months

    • Customer Service AgentFull Time

      Switch

      Aug 2010 - Jun 2013 -2 yrs, 10 months

      Egypt , Cairo

        • Education

        • Diploma in Travel Tourism and Hospitality Management

          Nairobi Institute Of Business Studies, Career Training Centre

          Jan 2010 

        Achievements

        -Awarded Company appreciation letter for outstanding Customer Service following customer feedback. -Customer Retention- Was able to retain irate customers by giving exceptional service recovery services . -Suggested a way of smooth handling of customer complaints by filling an anticipated complain forms for irate customers.

        Skills

        • Organisational and Planning
        • Time Management
        • Microsoft Office
        • Negotiation
        • Multi tasking
        • Customer Service
        • Analytical skills

        Languages

        • English

          Fluent

        • Spanish

          Beginner
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