
Lubov Matkhanova
Hostess, dancer, manager
Cairo, EgyptWork Experience
HostessFull Time
- Job Details:answering the phone, booking reservations Making payment with cash and credit card machine for entrance and tables Marketing and media work Collecting database of regular guests Checking feedback from guests Providing daily report
Waitress Full Time
Le meridien cairo airport hotel
Jul 2016 - Feb 2017 -7 months
Egypt
- Job Details:In the absence of the Restaurant Manager carry out the daily operation of the Restaurant ensuring effective communication of all required standards and procedures to all employees. In conjunction with the Restaurant Manager constantly monitor the quality and presentation of all food items, liaising with Chef to ensure the same. In accordance with the Restaurant procedures, ensure guests are given prompt, attentive and unobtrusive service at all times. Conduct all stocktakes and equipment inventory with Restaurant Manager as required. Whenever appropriate and opportune, in accordance with procedures, ensure that up-selling of food and beverage items is undertaken, giving guests the opportunity of partaking of all food and beverage options open to them and maximising profitability. Undertake to deal with any guests complaint in a professional, helpful and friendly manner at all times and immediately advise Restaurant Manager of the situation.
Education
Bachelor's Degree in Management
Egyptian Russian UniversityJan 2004 - Jan 2009 - 5 yr
High School - Other
School 63Jan 2004
Skills
Languages
English
FluentRussian
FluentArabic
Intermediate
Training & Certifications
Nail service
Private master·2016