Lubna Mohamed Amer

Wasla Outsourcing

• Team leaderFull Time

  Oct 2018 - Feb 2023 -4 yrs, 4 months

  Egypt , Cairo

  • Job Details: Manages Vodafone CVM , Ebu , Web chat  Coaches team to achieve their targets with high performance and meet quality standards.  Organize teams leaves schedule.  Responsible for making daily reports of the whole project productivity.  Assure high level of customer satisfaction.  Collect best team to work on VIP Vodafone campaigns.  Trains new team leaders and explain all operations tasks to them.  Won Vodafone contest more than times.
• Telesales AgentFull Time

  Dec 2015 - Oct 2018 -2 yrs, 10 months

  Egypt , Cairo

  • Job Details: Handling telesales calls.  Convince customers with all Vodafone service and product.  Graded between best sellers teams.  Been role model for telesales agents inside company for achieving targets.  Won Vodafone and Wasla contest more than times.