Luay Hani Ahmed

Sales ManagerFull Time

• Job Details:•Approach and contact multinational companies and execute their event requests. •Booking and scheduling performers for events. •Managing event logistics and coordinating with vendors. •Handling ticket sales and managing reservations. •Conducting market research and audience analysis. •Assisting with event setup and teardown. •Liaising with sponsors and partners for event collaborations. •Managing customer inquiries and providing exceptional service. •Coordinating with media outlets for event coverage.

Service EngineerInternship

• Job Details:• Done maintenance for MG cars • Repaired engine and gearbox failures • Used the troubleshooting device to reach the fault and diagnose it • Receiving cars from the customers and discuss all the faults and how will the repairing process go • Explain warranty and good will policy to the customers • Absorb all customers complain to reach the top customer satisfaction

Mechanical EngineerFull Time

• Job Details:•Provided expert technical support and service to clients, troubleshooting, and resolving complex issues to ensure customer satisfaction. •Conducted on-site installations, inspections, and maintenance of equipment, adhering to company standards and safety protocols. •Collaborated with cross-functional teams, including sales and product development, to ensure seamless integration and effective customer solutions. •Utilized diagnostic tools and software to analyze and diagnose equipment malfunctions, minimizing downtime and optimizing performance. •Managed a comprehensive inventory of spare parts and equipment, ensuring timely availability and efficient maintenance operations. •Provided technical training and guidance to junior engineers and technicians, fostering a culture of knowledge sharing and professional development. •Prepared accurate and detailed service reports, documenting work performed, findings, and recommendations for continuous improvement. •Proactively identified opportunities for service contract renewals and upselling of additional services, contributing to revenue growth.