Luay Abu-Odeh

Product Director and Business Development

• Job Details:Spearheaded the alignment of IT infrastructure with business operations, ensuring seamless integration and optimal performance of IT systems. Implemented ITIL-based processes to streamline IT service delivery, reducing downtime by 20% and improving system reliability. Negotiated and managed contracts with IT vendors, ensuring cost-effective solutions and adherence to SLAs. Collaborated with senior management to develop long-term IT strategies, focusing on scalability, security, and operational efficiency. Oversaw IT budgets, achieving a 15% reduction in operational costs while maintaining high service levels.

Operations, Projects Management and Business Development Manager

• Job Details:Directed eGov Jordan Notifications Center tender project, managing a $5m budget and ensuring compliance with government IT standards. Managed Banking Notifications Center projects with a $2m budget. Oversaw the deployment and maintenance of IT systems, ensuring 99.9% uptime and seamless integration with business processes. Implemented lean IT methodologies, reducing operational costs by 25% and improving IT service delivery efficiency.

Content Development Manager

• Job Details:Managed the delivery of digital content across web and mobile platforms, ensuring optimal performance and user engagement. Negotiated contracts with content providers, securing favorable terms and ensuring timely delivery of services. Monitored budgets for content delivery, achieving a 10% reduction in costs while maintaining service quality.