Louris samir yanni
Operations and CRM Manager at FUD Development
Heliopolis, Cairo, EgyptWork Experience
Senior operation specialistFull Time
New Jersey Developments
May 2020 - Aug 2020 -3 months
Egypt , Cairo
- Job Details:Senior sales administrators perform day-to-day administrative functions, sales coordination, and hiring functions for the sales department. The use, and sometimes creation, of office customer relationship management (CRM) systems is a key part of the position, and this job involves regular communication with customers and coworkers. Senior sales administrators work with subordinate sales administrators in the department, customer service agents, and suppliers. Additionally, they serve as the point of escalation for customer complaints and inquiries. Typical days for senior sales administrators include providing guidance to the other sales administrators and ensuring maximum efficiency in the workplace. They generate leads, work with suppliers to negotiate low prices, and work to ensure customer satisfaction. These administrators generally work full time in an office setting.
Administrative and Operations ExecutiveFull Time
Novus Stanza Properties
Sep 2019 - Jun 2020 -9 months
Egypt , Cairo
- Job Details:Defined strategic goals and worked with teams, departments, technology and processes to align systems to targets. Applied excellent problem-solving, process development and strategic implementation skills to lead and support all areas of operations. Built and strengthened relationships across functional leadership areas to keep revenue development and operational plans interconnected and effective. Welcomed visitors to office, communicated arrival to team and managed visit expectations. Communicated with management to develop strategic operation goals. Received incoming calls and messages and addressed or triaged phone requests. Making reports (Daily, Weekly and Monthly). Revise on sales team with making calls on not interested Data on CRM. Managing rotation on CRM between sales teams. Revising on Duplicated Data between CRM and Facebook Leads. Use the CRM to input, distribute data and monitor the performance of sales, as well as printing various reports
Education
Bachelor's Degree in Sociology
faculty of art - ain shams universityJan 2009 - Jan 2013 - 4 yr
High School - Thanaweya Amma
Notre Dame , HeliopolisJan 2009
Skills
- HR assistant
- Creating ads
- Inventory revising
- Operations
- Computer Skills
- After-sales
- Moderating Adds
- Key account Co-Ordinator
- Reporting Analysis
- Sales Target Reports
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Languages
Arabic
AdvancedEnglish
Advanced
Training & Certifications
Experience Certificate from Aspiris Group
Aspiris Group for manufacturing and trading Cardboard ·2016Experience Certificate from Rizzkala Company
Orange Express , Rizzkalla·2014Special needs, Rehabilitation to develop and overcome disability
Karitas, Egypt·2013Customer Service at 110
Mobinil Head office at Nile towers, Cairo, Egypt·2011