Louai Ahmed

IT / Network Administartion Engineer

Zaher, Cairo, Egypt

Private Millitary

Nov 2022 - Jan 2024 -1 yr, 2 months

Egypt , Cairo

Job Details:Network Administration receiving calls for network connectivity issues and solving them System Administration/IT Help Desk receiving calls for an Operating System(Windows) issues and solving them Technical Support for IT issues within software technical issue through the different systems through calls & tickets Collaborated with cross-functional teams to escalate and resolve complex technical issues Conducted training sessions for customers on utilizing software and troubleshooting common issues

JustFinance

May 2022 - Oct 2022 -5 months

Egypt , Cairo

Job Details:Supporting different offices technically in software systems & developing Fintech software tools  Developing & managing tech-software tools  Technical problem management within different teams  Negotiating upon requested tech-financial software needs from other vendors if needed  Provided expert technical support to end users, resolving hardware and software issues promptly and effectively  Led training sessions for staff on new technologies and software applications, improving overall technical proficiency