Alaa Ahmed Abdeen

Scrum MasterFull Time

• Job Details:Lead Scrum ceremonies (sprint planning, daily stand-ups, sprint reviews, retrospectives) across multiple cross-functional teams supporting SaaS platforms Create, manage, and deliver sprints for 9 parallel Jira Scrum projects including CRM, E-Commerce, and AI CS Chatting systems Monitor sprint execution, project status, and delivery risks, providing transparent progress updates and reports to stakeholders and leadership Measure and continuously improve team performance using Jira KPIs such as velocity, cycle time, throughput, burndown charts, and committed vs. completed stories Administer Jira setup and configuration across all teams including workflows, issue types, schemes, dashboards, custom filters, permissions, and automation rules Design and implement advanced Jira automation connecting Support, QA, and Development workflows to reduce delays, manual handoffs, and cycle time Manage resource planning, sprint capacity, and workload balancing to align commitments with team capacity and business priorities Establish initiative-level and cross-project tracking to connect epics, stories, and tasks with strategic and portfolio objectives Coach teams on Agile best practices, Scrum principles, self-organization, and continuous improvement to enhance velocity and predictability Collaborate with Product Owners and stakeholders to refine requirements, maintain healthy backlogs, and enforce a clear and consistent Definition of Done (DoD)

business analyst

• Job Details:Collaborated with stakeholders to plan and prioritize support processes, ensuring alignment with business goals. Conducted performance monitoring and data analysis to identify system improvement opportunities, supporting operational efficiency. Documented changes and procedures to streamline support and maintain compliance with company standards. Planned & monitored process lead and priorities the application support team's workload. Contributed to the planning of application/infrastructure releases and configuration changes. Maintained application monitoring, performance tuning and testing. Maintained good working relationships with internal departments as well as 3rd party vendors and hosting providers. Mentored junior support engineers to improve their technical skills and problem-solving abilities, fostering a strong support team environment. Used AI tools on day to day work.

sr. business applications engineer

• Job Details:Worked with company heads and stakeholders to gather and document business and system requirements, ensuring they aligned with organizational goals. Conducted system analysis to evaluate efficiency, suggesting improvements that supported decision-making. Created reports outlining system enhancements and cost-benefit analyses to guide strategic planning. Led and mentored junior staff, supporting skill development in business applications analysis. Collaborated with company heads, stakeholders, customers, and system owners to determine the financial, business, and operational requirements and goals. Verified the efficiency and effectiveness of existing systems and developed strategies for improving these systems. Defined the criteria of results by identifying and setting up the scope and parameters of system analysis. Designed methods and techniques for preparing and presenting business cases.