Lobna Ehab Farag

Assistant General ManagerFull Time

• Job Details:Organising market research Writing press releases Arranging promotional events Assessing the results of a marketing campaign Assisting the manager in writing reports and analysing data Helping to drive online traffic with web-related campaigns Writing online content Communicating with clients Maintaining and Updating Company Database Responsible for issuing Booking orders

Technical and Network support senior advisorFull Time

• Job Details:Vodafone Ireland Operations Technical and Network support senior advisor • Working in close conjunction with VIP and corporate customers solving technical problems and non-technical problems. • Introducing fast and efficient solutions for the customer and maintaining the friendly and welcoming feel. • Successfully achieved net promoter scores transforming a lot of detractors to promoters. • Adding up some techniques in order to enhance the quality of service and decrease the average handling time of the call to avail time for another customer without having any impact on the key performance indicators and at the same time delivering friendly feel to the customers. • Dealing with all types of customer and experienced on how to handle all types of customers using soft skills techniques and ways to handle the customer and to deliver customer satisfaction. • Achieving targets and maintaining the key performance indicators. • Delivering a high quality of service specialized for a certain rank of customers adhering to customer satisfaction and maintaining an excellent service.

Project specialist, GESC DepartmentFull Time

• Job Details:•Direct and manage project development from beginning to end. • Define project scope, goals and deliverables that support business goals in Collaboration with senior management and stakeholders. • Develop full-scale project plans and associated communications documents • Effectively communicate project expectations to team members and stakeholders in a timely and clear fashion.