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Lobna Saeed

Center Manager & Sales Associate at Yallayoga Studio

Heliopolis, Cairo, Egypt

Work Experience

  • Center Manager & Sales AssociateFull Time

    Yallayoga Studio

    Sep 2020 - Present -4 yrs, 9 months

    Egypt , Cairo

    • Job Details:• Managing all financial reports and cash collection, making sure the system is updates regularly, paying all bills and ordering supplies • Preparing the monthly schedule of classes • Managing relations with teachers and onboarding them to deliver the best experience to customers • Organizing retreats and trips as separate projects to add and extra source of revenue • Managing all social media accounts whether through content planning, content creation, or events coverage • Responsible for client relations and customer satisfaction • Responsible for the center's sales and subscriptions • Gathering customer feedback through different channels; including surveys • Handling all customers' complaints and suggestions • Managing the team on daily basis and making sure the business operation is smooth
  • Associate Clients RelationsPart Time

    YallaYoga Studio

    Dec 2019 - Aug 2020 -8 months

    Egypt

    • Orange Egypt

      • HR Business Partner - Technology DepartmentFull Time

        Apr 2019 - Oct 2019 -6 months

        Egypt , Cairo

        • Job Details:mainly responsible for working directly with management and supervisors of the technology department. Analyze data trends to inform business decisions. Identify training needs for employees and monitor that training objectives are met. Handle summer internship projects, put vacancies requirements, and candidates interviews.
      • Senior Specialist. Retail/Commercial DepartmentFull Time

        Feb 2015 - Mar 2019 -4 yrs, 1 month

      • Retention Representative- Customer CareFull Time

        Wasla

        Apr 2014 - Dec 2014 -8 months

        • Education

          • Bachelor's Degree in Mass communication

            Cairo University (CU)

            Jan 2013 

          Skills

          • Sales Field
          • Customer Service
          • Administration
          • Office management
          • Leadership
          • Account Management
          • Marketing

          Languages

          • English

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