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Lobna Refaat Kassem

Training And Development Specialist at BDO Esnad

Haram, Giza, Egypt

Work Experience

  • Training And Development SpecialistFull Time

    BDO Esnad

    Feb 2017 - Present -8 yrs, 4 months

    • Job Details:Acting as senior trainer and responsible for deliver & customize trainings according client needs.

  • Customer Support RepresentativeFull Time

    Bdo Esnad

    Jul 2016 - Feb 2017 -7 months

    • Job Details:Customer service at BDO Esnad "Vodafone accounts"

    • Majorel Egypt

    • Technical Support RepresentativeFull Time

      Apr 2016 - Jul 2016 -3 months

      • Job Details:Technical Support at Majorel outsourcing "Vodafone accounts"

    • Customer Support RepresentativeFull Time

      Oct 2015 - Apr 2016 -6 months

      • Job Details:Customer Care at Majorel "Vodafone accounts"

    Education

    • Bachelor's Degree in Oriental Languages

      Cairo University (CU)

      Jan 2012 - Jan 2015 - 3 yr

    Skills

    • Public Speaking
    • organization skills
    • Time Management

    Languages

    • English

      Advanced

    Training & Certifications

    • Training Professional

      almentor·2022

    • The Influential Presentation Skills

      almentor·2022

    • Mastering Public Speaking And Presentation Skills

      almentor·2022

    • Microsoft Excel - Advanced

      Udemy·2021

    • Technical Trainer certification (CTT+)

      Vodafone·2020
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