Lobna Emad Mostafa
Key Account Manager at Shadypack for packing & farmacutical
Maadi, Cairo, EgyptWork Experience
Key Account ManagerFull Time
Shadypack for packing & farmacutical
Mar 2020 - Present -5 yrs, 3 months
Egypt , Cairo
- Job Details:Responsible for managing key account customers Responsible for sales target Close working relationship with the key account customers Better follow up on sales and service Co operation on research and development for new products
Customer service section headFull Time
Universal
Mar 2014 - Feb 2020 -5 yrs, 11 months
Egypt , Giza
- Job Details:Leading Customer service team across the governorate Call Center focal point
Customer service representativeFull Time
Raya Contact center
Jan 2011 - Feb 2014 -3 yrs, 1 month
Egypt , Cairo
- Job Details:Handling Customer inquiries & Complaints
Customer service / after sale serviveFull Time
Universal
Mar 2009 - Jan 2011 -1 yr, 10 months
- Job Details:Handling Customer inquiries / Complaints
Education
MBA in Global Management
Arab Academy for Banking and Financial SciencesJan 2020 - Jan 2022 - 2 yr
Bachelor's Degree in Business administration
Helwan UniversityJan 2007
Achievements
Establishing Customer Service team at universal for home appliances
Skills
- Communication
- Leadership Management
- Customer Service
- Microsoft Excel
- Microsoft Office
- Call Center
- Computer Skills
- Operations Management
- Hiring
- Inbound Calls
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Languages
English
AdvancedFrench
Beginner
Training & Certifications
Strategic Management
Arab Academy for banking and financial sciences·2020Scientific Research methods
Arab Academy for banking and financial sciences·2020English Course
AUC·2014TOT
Raya Contact center·2012Organizational behavior course
AUC·2012Soft Skills & Complain handling course
Raya Contact center·2011