Loay Mohamed
Key Account Manager at Bedaya Packing
Nasr City, Cairo, EgyptWork Experience
Key Account ManagerFull Time
- Job Details:⦁ sustain and nurture solid relationships with key clients that generate the most income for a particular company. ⦁ utilize company resources to develop and implement strategic solutions to achieve key clients' long-term goals ⦁ Communicating and collaborating with the design, marketing, sales, and logistics departments to ensure that key clients’ needs are met. ⦁ Developing and sustaining solid relationships with key clients that bring in the most income for the company. ⦁ Addressing and resolving key clients’ complaints
Customer care supervisorFull Time
APEX Oilfield
Mar 2015 - Jan 2020 -4 yrs, 10 months
- Job Details:⦁Guide and direct customer service team towards achieving operational goals. ⦁Handling complaints Ensure that customer complaints are resolved in a professional manner ⦁Reporting to senior management ⦁build relationships with customers ⦁look for cross-selling opportunities to increase individual purchasing decisions
Customer care supervisorFull Time
Jan 2013 - Feb 2015 -2 yrs, 1 month
- Job Details:⦁Make joint visits to key account customers with sales staff to improve the service provided to the customers. ⦁Work with Gateway, Operations and the FedEx Network to achieve promised transit times, service levels and other contracted service requirements for Key Account customers
Retail SupervisorFull Time
Mar 2009 - Mar 2013 -4 yrs
Egypt , Cairo
- Job Details:⦁planning and preparing work schedules and assigning staff to specific duties ⦁Organize and distribute staff schedules over all branches . ⦁Ensure standards for quality, customer service and safety are met ⦁Meet financial objectives by preparing an annual budget; scheduling expenses; analyzing difference; initiating corrective actions.
sales representative (Retail Agent)Full Time
Jan 2006 - Mar 2009 -3 yrs, 2 months
- Job Details:⦁Handle customers' inquiries and provide solutions to their problems. ⦁Sell company products and services and ensure proper collection of required documents. ⦁Coordinate with the Retail Sales Representatives team to provide excellent customer service
Customer Support RepresentativeFull Time
Jan 2004 - Feb 2006 -2 yrs, 1 month
- Job Details:⦁Handles a range of routine customer calls related to the service and/or advice and ensures compliance with local, Oversee the work of account executives ⦁Maintain cautiousness abide lay FedEx healthy and safely procedures if he had to deal with hazardous material with checking the shipments. ⦁Handles a variety of customer complaints and /or exceptions including responding to irate customers
Education
Bachelor's Degree in Business accounting
National institute of AccountingJan 2002
Languages
English
Advanced
Training & Certifications
Principles of management
A U C·2012future leader
insight training centers·2010English courses intermediate3
British counsel·2008