Lisa Nabunnya

HostessFull Time

• Job Details:Presented a positive first impression of the establishments friendliness, excellent service and high standards. Welcomed and greeted guests upon arrival with personalized greetings, and engaged with them in a friendly and professional manner, and bid them farewell as they left. Monitored the waiting area and managed guest wait times effectively, providing updates as needed. Escorted guests to their tables and presented clean, wrinkled free menus, providing assistance as needed and introduced their server. Managed the seating chart to optimize table rotation and turnover, dining space usage, Offered chair assistance and accommodate reservations and walk-in guests Promote special menu items, beverages, and promotions to guests during seating and interaction. Answer phone calls and inquiries regarding reservations, availability, and dining options Record reservations accurately in the system, confirming details and special requests with guests. Maintain an organized reservation book or system, updating it with new bookings and cancellations. Communicate effectively with servers, bartenders, and kitchen staff to ensure smooth and seamless service. Relay special requests, dietary restrictions, and other guest preferences to the appropriate personnel. Coordinate seating assignments and pacing of tables to optimize service flow. Provide guests with information about the restaurant, including menus, specials, and promotions. Addressed guest inquiries and provided necessary information about the menu, specials, and promotions and guided guests through dining experience Reports & other documents to be filed on daily basis and monthly reports to be submitted. Gain guest loyalty by encouraging guests to participate in loyalty programs or provide feedback through surveys. Assist with coat check, if applicable, and handle lost and found items. Keep the hostess stand desk clean, organized, visually appealing and well-stocked with necessary supplies. Anticipate guest needs and offer assistance to enhance their dining experience, address guest inquiries, concerns and special requests promptly and courteously