Lina Tamer Mohamed

Customer Service RepresentativeFull Time

• Job Details:• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. • Clarified customer issues and determined the root cause of problems to resolve product or service complaints. • Updated account information to maintain customer records. • Responded to customer requests for products, services, and company information. • Answered product and service questions, suggesting other offerings to attract potential customers. • Recommended products to customers, thoroughly explaining details. • Offered advice and assistance to customers, paying attention to special needs or wants. • Implemented and developed customer service training processes. • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates. • Increased efficiency and team productivity by promoting operational best practices. • Developed and updated databases to handle customer data. • Met customer call guidelines for service levels, and handle time, and productivity. • Booked and modified hotel reservations for customers according to their needs and wants. • Booked and modified flight reservations and flight tickets for customers according to their needs and wants.