
Lina Mohamed Elsayed Saleh
HR Manager at Cougar Fashion retail
Ain Shams, Cairo, EgyptWork Experience
HR ManagerFull Time
Cougar Fashion retail
Mar 2017 - Present -8 yrs, 3 months
Egypt , Cairo
- Job Details:- Responsible for the overall coordination and evaluation of the human resource functions. - Measure employee satisfaction and identify areas that require improvement, Implement Reward Program. - Coaching managers on performance management processes and KPIs Procedures. - Designing and implementing The Human Resources policies and procedures (Recruitment, Training….Etc.) - Conducting and Implementing the Annual Manpower Plan (Recruitment, Training and Development….Etc.) - Headhunting, Interviewing and assessing the Key Managers for strategic positions. - Responsible for Monthly Reports such as Hiring, Gab analysis, Turnover report and discuss the appropriate course of actions with the CEO. - Coaching and discussing with senior manager to identify the developed Area and Gab Analysis. - Investigate with the grievances and implementing disciplinary procedures.
Operations SupervisorFull Time
City Glass
Jun 2016 - Feb 2017 -8 months
- Job Details:- Managing all aspects of customer orders (order entry, order detailing, purchasing, expediting) - Run reports, track, manage, research and resolve open order issues for transactional and basic orders. - Follow up ordering, shipping, booking, invoicing, and delivery of each customer PO. - Supporting team members with benchmarking or other data analysis tasks, as needed. - Troubleshooting and resolving order issues. - Managing new incoming orders to ensure they flow appropriately through the system and the steps leading to delivery &and/or installation.
Operations SpecialistFull Time
- Job Details:- Process Cisco Point of Sale (including rebates claims) & Inventory, Responsible for all rebates claimed. - Process Distributor weekly Point of Sale & Booking forecast. - Update Cisco offline inventory file with all customer orders received / cancelled and their OPFs. - Follow up ordering (and shipping), booking, invoicing, delivery of each customer PO. - Prepare deal requests for all the orders received that need price support, with the coordination with Cisco PM. - Review customer purchase orders and their OPFs in terms of prices and all OPF required fields, complete all missing required OPF fields, and hand over OPFs to Operations Coordinator. - Handling EG’s sales operations. - Update System with Issued Credit Memos and Expected Credit Memos.
Workforce Specialist - Workforce Operation ManagementFull Time
Raya Contact Center
Mar 2014 - Feb 2015 -11 months
- Job Details:- Gathering performance data and assesses whether or not departments are performing according to production schedules. - Making reports that evaluate plant capacity and identify areas where improvements can be implemented. - Planning the training plan for all the LOBs to cover the expansions and backfill the attrition.
Education
Bachelor's Degree in English Literature
Helwan UniversityJan 2001 - Jan 2007 - 6 yr
High School - Thanaweya Amma
Gamal Abd Elnaser language SchoolJan 2001
Achievements
1-Decrease the turnover from 60% in 2018 to be 18% in 2019. 2-Compensation restructured to match the market benchmark. 3-Provide the employees with a good benefits as medical insurance, bank payroll with the facilities of the bank of credit card and loans. 4-applying the Egyptian labor law and policies approvals. 5-raise the quality of the candidate to increase the sales and reducing the overtime. 6-Designed a training program of effective communication skills and team building.
Skills
Languages
English
FluentFrench
Beginner
Training & Certifications
Human Resources Management Diploma
Egy Chamb·2020Labor Law
HR Leaders·2018HR Workshop
Career Advances·2017Operation Excellence
Knowledge·2015Ground Work of Translation
AUC·2008