Basic Info

Eslam El-Sherif

1 year

Cairo, Egypt

Bachelor's Degree

Entry level

Work Experience

Customer service advisor at Raya contact center

Experience Details

Customer service advisor

Customer Service/Support

Entry Level

works as customer service advisor at project mansour F&B at raya contact center in smart village maadi and able to handle all type of customer inquires, sales deal and request and also complains.
start working in mansour F&B project operation and the service level and become able to run reports from CRM
from May 2016 till present


Company Details

Raya contact center (multinational)

Cairo, Egypt

501-1000 employees

Telecommunications

N/A

May 2016 to present (1 year 3 months)
Customer service representative at Etisalat misr - smart village

Experience Details

Customer service representative

Customer Service/Support

Entry Level

worked as customer service representative , able to handle all type of customers inquires and able to solve their complains with a high communication skills


Company Details

Etisalat misr - smart village

Giza, Egypt

N/A

Telecommunications

N/A

Dec 2015 to Mar 2016 (3 months)

Education

Bachelor's Degree in English Language

Education Details

Bachelor's Degree

English Language

Cairo University Faculty of Arts, Egypt

Not specified

N/A

N/A

Cairo University Faculty of Arts
2009 - 2015
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Ibn Khaldoun Secondary School

Egypt

2001

Not specified

N/A

Ibn Khaldoun Secondary School
2001

Certifications

Certificate details

General English Programme

Jul 2010

N/A

N/A

N/A

The British Council

N/A

Certificate details

Conversation Programme

Jan 2011

N/A

N/A

N/A

The British Council

N/A

Certificate details

International Computer Driving License (ICDL)

Jul 2015

N/A

N/A

N/A

The Russian Cultural Center

N/A

Training and Courses

Training/Course Details

General English

Jul 2010

The British Council Egypt

N/A

Training/Course Details

Conversation

Jan 2011

The British Council Egypt

N/A

Training/Course Details

International Computer Driving Licence

May 2015

The Russian Cultural Center

N/A

This profile is not updated!
Last update more than 2 months ago.

Jobseeker photo

Profile Skills and Keywords

ArabicCarsComputerComputer HardwareComputer SkillsComputer SoftwareConversationConversation ProgrammeCustomer ServiceCustomer Service AdvisorCustomer Service RepresentativeCustomer-orientedEnglishEnglish LanguageGeneral EnglishGeneral English ProgrammeHard WorkerI Had A Training Course In This Field Of English ConversationI Had A Training Course In This Field Of General English LanguageI Have A Certificate In This Field Of ICDLICDLInternational Computer Driving LicenceInternational Computer Driving License (ICDL)InternetListen To MusicMicrosoft OfficeOrganizerPeopleRaya Contact CenterSocialSportsSupportSurfing The InternetTeam PlayerTechnologiesTelecommunicationsTranslationTravel

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Advanced

: Advanced

Tools and Technologies

Computer Hardware

Computer Hardware

: Expert

: Extreme - I love it!

:

More than 7 years

Computer Skills

Computer Skills

: Expert

: Extreme - I love it!

:

5-7 years

Internet

Internet

: Expert

: Extreme - I love it!

:

More than 7 years

Translation

Translation

: Expert

: Extreme - I love it!

:

5-7 years

Microsoft Office

Microsoft Office

: Advanced

: Extreme - I love it!

:

5-7 years

ICDL

ICDL

: Advanced

: Extreme - I love it!

:

5-7 years

Fields of Expertise

Microsoft office

Microsoft office

: Expert

: Extreme - I love it!

:

1-3 years

i have a certificate in this field of ICDL

i have a certificate in this field of ICDL

: Expert

: Extreme - I love it!

:

Less than 1 year

computer hardware

computer hardware

: Advanced

: Extreme - I love it!

:

More than 7 years

computer software

computer software

: Advanced

: Extreme - I love it!

:

3-5 years

i had a training course in this field of General English Language

i had a training course in this field of General English Language

: Advanced

: Extreme - I love it!

:

5-7 years

i had a training course in this field of English Conversation

i had a training course in this field of English Conversation

: Advanced

: Extreme - I love it!

:

3-5 years

Key Skills

Hard worker, Customer-oriented, Organizer, Social, Team Player

Online Presence

www.facebook.com

Like Eslam `s profile? Share it!

Get Your own Wuzzuf Profile Now !

Employer? If you're representing an organization or an enterprise, Signup here for FREE to see Eslam 's full profile and find more great talent and professionals to join your team.