laila mohamed fahmy

. Customer Service RepresentativesFull Time

• Job Details:providing help and advice to customers using your organisation's products or services; communicating courteously with customers by telephone, email, letter and face to face; investigating and solving customers' problems, which may be complex or long-standing problems that have been passed on by customer service assistants; handling customer complaints or any major incidents, such as a security issue or a customer being taken ill; issuing refunds or compensation to customers; keeping accurate records of discussions or correspondence with customers; analysing statistics or other data to determine the level of customer service your organisation is providing; producing written information for customers, often involving use of computer packages/software; writing reports analysing the customer service that your organisation provides; developing feedback or complaints procedures for customers to use; developing customer service procedures, policies and standards for your organisation or department; meeting with other managers to discuss possible improvements to customer service; being involved in staff recruitment and appraisals; training staff to deliver a high standard of customer service; leading or supervising a team of customer service staff; learning about your organisation's products or services and keeping up to date with changes; keeping ahead of developments in customer service by reading relevant journals, going to meetings and attending course