Laura Soliman
Operations Manager
Garden City, Cairo, EgyptWork Experience
Site Operations ManagerFull Time
Raya Contact Center
Jul 2012 - Jan 2016 -3 yrs, 6 months
Egypt , Cairo
- Job Details:• Managed the overall performance of over 200 employees • Head of several different Operations teams • Developed Annual Business Plans • Managed accounts metrics in alignment with international standards • Developed action plans to improve accounts’ Quality of Service • Performed weekly, monthly and quarterly Business reviews • Performed Client Relations functions and interactions • Managed Site finance
Service Delivery ManagerFull Time
Xceed Contact Center
Jan 2005 - Jul 2012 -7 yrs, 6 months
Egypt , Cairo
Education
BA in Political Science
American University in Cairo (AUC)Jan 1997 - Jan 2001 - 4 yr
High School - Other
Leonardo Da VinciJan 1996
Achievements
I have achievements at University. I graduated with Honors from the American University in Cairo
Skills
Languages
Italian
FluentEnglish
FluentFrench
AdvancedArabic
AdvancedSpanish
Intermediate
Training & Certifications
Call Center Banchmarks V. 5
COPC·2012COPC RC
COPC·2012Leadership and Communication Training
Dale Carnegie·2008ELPET (TOEFEL correspondent)
AUC·1996