Laura Esmat Azer

Finance Strategy specialist for planning, monitoring and budgetingFull Time

• Job Details:Spearheaded the development of new KPIs for growth initiatives, developing and monitoring new go-to-market strategies and optimizing current channels, resulting in a 20% improvement in growth metrics, Improved performance and delivery of business goals by implementing metrics such as top-line, net income targets, and margin targets for the Group, Forecasted and budgeted resources for entry into new markets in order to secure resources and analyze program returns for the company, Led analysis of deal terms and monthly budgets for P&A and VAS, identifying budget savings/efficiencies and helping to close the monthly gap by 25%. • Implemented data-driven strategies to drive comprehensive budgeting and resource forecasting. This resulted in an average increase in profits of 25% on new markets and 35% annual sales growth

customer serviceInternship

• Job Details:Reference services intern for Bibliotheca Alexandrina, Main Library Department. - preparing online searching upon request ( reached for 100 in 3 hours) - Increased patron satisfaction , designed and organized a CRM Curriculum for The team. - Presenting The difference between problem solving and decision making in a Power point show in front of the head of the Main Library and the management Team. Trainings: Business writing, Citation style, BA emergency exists, Ref works, abstracting & indexing, El web interface, SEO, World Bank online resources and customer service.

Trainee AccountantInternship

• Job Details:Training Course: CV writing, Customer Service, Problem Solving, Short & long term loans, Presentation skills, Reporting Skills, Effective communication skills, retail banking and business correspondence.