LE

Latifa Emad Emad

Customer Support Representative at Vodafone

15th May City, Cairo, Egypt

Work Experience

  • Assistant CoordinatorFull Time

    Aman E-collection

    Oct 2021 - Feb 2024 -2 yrs, 4 months

    • Job Details: working as Assistant position ,  Assistant for managing Director and vice chairman  Organization of meeting and dates of visits.  Assistance in monitoring, recording and archiving the company documents.  Assistant for Executive Director.  Organization of meeting and dates of visits.  Attendance at meeting and writing minutes of the meeting  Assistance in writing and organizing contracts with the chief procurement officer  Assisting procurement Department in the preparation of supply and payment order  Assisting the procurement Department in preparing the Purchase order on ERP system and sending to Account management
  • General AccountantFull Time

    aman group

    Oct 2021 - Feb 2024 -2 yrs, 4 months

    Egypt , Cairo

    • Job Details:Working as General Accountant at Aman E-collection Provides financial information to management by researching and analyzing accounting data, preparing reports. Prepares asset, liability, and capital account entries by compiling and analyzing account information. Documents financial transactions by entering account information.  Post business transactions, process invoices, verify financial data for use in maintaining accounts payable records.  Provide other clerical support necessary to pay the obligations of the company.  Maintain meticulous records of outstanding payables.  Ensure the accuracy of the company’s financial documents for payment, auditing, and tax purposes.  Protect businesses against unintentional overpayment.  Practice effective monitoring to ensure payments are made to vendors in a timely manner.  Clarify any questionable invoice items, prices or receiving signatures.  Assemble and review invoices to be completed for payment.  Maintain copies of vouchers, invoices or correspondence necessary for files  Type periodic reports and other records  Obtain proper information and/or data regarding invoice payments.  Check vendor files for any previous payments and assign voucher numbers.  Prepare vouchers listing invoice number, date, vendor address, item description, amounts and coding per accounting policies and procedures.  Input daily bookkeeping and record keeping.  Verify invoices against purchase orders and ensure goods or services were received before issuing payment to vendors.  Fixed asset category file with Dep. According to the Audit office  Register all entries on Microsoft Dynamics 365 (ERP system)  VAT debit, credit analysis, with all collected invoices and make the payment request.  Making analysis for expenses accounts  Register bank transfers and Petty cash on Microsoft Dynamics 365(ERP system)  Handle all custody received.  Register all entries for custody on Microsoft Dynamics 365 (ERP system)
  • Customer Support LeaderFull Time

    Togar for E-Commerce

    Aug 2020 - Jul 2021 -11 months

    Egypt , Cairo

    • Job Details:Prepare and divide the work between the team and its monitoring procedures to work through them , Work on the organization of working hours, attendance and separation of the team , Prepare a daily report for each employee and the tasks worked on , Weekly meeting with the Working Group for discussion during the week , Prepare a monthly report on each employee, evaluate him/her, determine his/her own level and address the problems he/she is facing , Weekly recreation activities to refresh team capacity .  Complain team position , Contact the customer and know the reason for the complaint submitted and provide the services needed to solve the problem  Working as Customer Service Representative Position, Contact the customer to confirm the order and the dates of receipt and follow up with him until receipt of his/her order.
  • Agent at vodafone account icc and 888Full Time

    Vodafone

    Jul 2019 - Jun 2020 -11 months

    Egypt , Cairo

    • Job Details:» Account Technical support internet, Help the client to solve problems encountered in the Internet service and follow up with him until confirmation to solve the problem and help to renew his service and guide the client to alternate ways through the application that enables him to help with his questions and solve them
  • Education

    • College Diploma in Audit

      Ain Shams University (ASU)

      Jan 2021 - Jan 2023 - 2 yr

    • Vocational in Accountting

      Ain Shams University (ASU)

      Jan 2019 

    Skills

    • Course pfa and icdl and English
    • Handle way for any customer
    • Managent

    Languages

    • Arabic

      Advanced
    • English

      Intermediate
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