Lamiss Ayman Kamel

Guest experience supervisorFull Time

• Job Details:Supervising front office operations during shift. Supervising cashiering activities. Keeping updated on financial targets & compile occupancy statistics. Handling guest complaints and enhancing the guest experience. conducting job trainings in accordance with departmental standards. Enhancing team performance through coaching & advising the staff.

Guest relation officer (Acting as Guest experience supervisor )Full Time

• Job Details:-Due to my qualifications that were apparent in that short time, I was assigned to manage the guest experience manager position three months after my joining date. I was responsible for the following : -Oversee and coordinate all arrivals and departures of special guests (VIPs, SAs, etc) -Handling guest complaints and concerns in an efficient and timely manner. -Supervises and directs Reception and Supports and assists Front Office personnel at peak periods -Monitors appropriate standards of conduct, uniform, hygiene, and appearance of staff. -Monitor the check outs of the day, make sure FO team are giving the guests the review cards for Reviews & Surveys. -Checks billing instructions and monitors guest credit -Coordinate amenities with F&B and HK for VIP arrival. - Site inspection for the Lobby area , Gym, Pool, VIP rooms etc.. -Respond to any questions, needs and desires of guests, and follow up with guests to ensure their requests have been met to their satisfaction. -Analyzing customer feedback and providing strategic direction to continuously improve overall rating.

Director Of SalesFull Time

• Job Details:-Exceeded sales goals by more than 70% in every quarter since being hired at the company. -Generating new leads, working on CRM. -Responsible of outbound and inbound calls, handling online chats and emails. -Checked in on clients on daily basis to ensure needs are being met. -Provided coaching, mentoring, and immediate troubleshooting support to the team. -Following up after closing deals.