Lamis Ahmed Gaber

International Account Adviser (Vodafone Shared Services Egypt, UK Account)Full Time

• Job Details:Responsibilities include: Manage a high-volume workload within a deadline-driven environment. Lead new reps and particularly challenging calls as one of the company’s primary mentors/trainers of both new and established employees. Help the company attain the highest customer service ratings (as determined by external auditors) -- earned 100% marks in all categories including communication skills, listening skills, problem resolution and politeness Own and manage the client relationship. possess excellent communication skills & telephone manner. resolve calls efficiently and effectively.