Lamiaa Mokhtar Ali

Customer service represetativeFull Time

• Job Details:Customer service representative (Americana Emirates English account ) Xceed outsourcing company Responsibilities: - Answer customer telephone calls regarding existing accounts. - Make requested policy and account changes. -Respond to questions and concerns about service, and escalate calls appropriately. - Consult with customers to evaluate needs and determine best options. - Counsel customers on options for service and coverage. - Upgrade service and offer additional service packages or options. - Consistently improve customer satisfaction through expert resolution of conflicts, issues, and concerns. - Taking customers orders and complains and follow up their orders