Lamiaa Gamal El-Zanaty
Recruitment Specialist at ElNasr trading
Nasr City, Cairo, EgyptWork Experience
Recruitment SpecialistFull Time
Merge Recruitment Agency
Nov 2021 - Nov 2022 -1 yr
Egypt , Cairo
- Job Details:- Receiving vacancies requests and performing the search in accordance with the required qualifications and job descriptions. - Collaborating with the clients in order to fully understand their recruitment process and needs - Posting job advertisements in various media channels. - Sourcing Calibers through Different Platforms (Facebook– LinkedIn-Hiring websites"arabjobs – forasna-olex – jobaino", etc….) - Head Hunting for potential candidates - Filtering and short listing candidates. - Conduct call interviews and explaining the offer to the candidate and trying to convince them to accept the offer somehow if it really suitable. - Referring candidates for interviews with other organizations and get their feedback, then follow up the hiring process
Customer Support RepresentativeFull Time
- Job Details:Answering phones from customers and responding to customer inquiries and complaints. - Researching required information using available resources. Handling and resolving customer complaints regarding product sales to customer service problems. - Providing customers with the organization’s service and product information. - Preparing and submitting sales contracts for orders. - Answering client questions about credit terms, products, prices, and availability. - Processing forms, orders, and applications requested by the customers. - Following up complicated customer calls where required.
Education
Faculty of Commerce English Section in Business
Ain Shams University (ASU)Jan 2018
Achievements
• My graduation project was about “the green marketing" My Professor at the university had chosen me to act as a leader for a group of thirteen students. however, the research has to be written in Arabic and this was the point of difficulty as all the researches at the internet that discussed this subject was in English, so we tried very hard and went to the university library in order to collect more information about this subject. Eventually, we achieved our goal successfully and got the first rank in our Section. • My professor at the university chose me as an assistant I was helping him in correcting the students assignments
Skills
Languages
English
Advanced
Training & Certifications
Recuritment workshop
HR passport·2019Payroll workshop
HR passport·2019Foundation certificate in human resource management
American University in cairo AUC·2019