profile-img

Lamiaa Elhalafawy

ResMax Champion(client relation supervisor) at Hilton

Sheikh Zayed, Giza, Egypt

Work Experience

  • TeamleaderFull Time

    Concentrix

    Dec 2021 - Present -3 yrs, 6 months

    • ResMax Champion(client relation supervisor)Full Time

      Hilton

      Apr 2018 - Present -7 yrs, 2 months

      • reservation agent Hilton customer care and reservations regional officeFull Time

        Hilton

        Apr 2018 - Jul 2019 -1 yr, 3 months

        • customer service mangerFull Time

          sutherland global services

          Mar 2007 - Nov 2019 -12 yrs, 8 months

          Egypt , Alexandria

            • Education

            • MBA in strategic mangment

              Arab Academy for Maritime

              Jan 2019 - Jan 2021 - 2 yr

            • Bachelor's Degree in Faculty of law

              Alexandria University (ALEXU)

              Jan 2010 

            • High School - Thanaweya Amma

              ElManar Language School

              Jan 2002 

            Skills

            • Team Coaching
            • Call Center
            • Operations Management
            • Sales Leads
            • Leadership Management
            • Sales
            • BPO
            • Team Leadership
            • Customer Support
            • Management
            View More

            Languages

            • English

              Fluent

            Training & Certifications

            • tofeil

              arab acadamy·2019
            Share this Profile