Lamia Ali Nasr
CMU speciatist at Vodafone International Services
6th of October, Giza, EgyptWork Experience
Senior AdministratorFull Time
Raha Holding For Financial Investment
May 2016 - Jul 2018 -2 yrs, 2 months
CMU speciatistFull Time
Vodafone International Services
Nov 2015 - Present -9 yrs, 7 months
Egypt , Cairo
- Job Details:handling customer complaint and following the ADR process. reporting the issue to customer relations and raising feedback towards failures. spotting failures and collecting samples and raising it to higher management.
quality coachFull Time
Vodafone international services
Sep 2014 - Nov 2015 -1 yr, 2 months
Egypt , Cairo
- Job Details:coaching customer service representatives on how to deal with customers listening to calls and making sure the quality guidelines are being implemented to the call coaching advisor and educating them about the importance of their role updating higher managers with performance and tackling behaviour attending dashboards and meetings with senior managers to check updates and updating the crew with it
Education
Bachelor's Degree in accounting
Cairo University (CU)Jan 2009 - Jan 2012 - 3 yr
High School - Thanaweya Amma
el gizera language schoolJan 2008
Languages
English
FluentArabic
FluentHindi
Intermediate
Training & Certifications
GTD
David Allen Company·2018Time & Stress Management
Dale Carnegie·2017how to be a customer obsessed
vodafone·2015positive and creative thinking
vodafone·2014