Lamia Mamdouh

Chief Growth and Strategy OfficerFull Time

Chief Commercial OfficerFull Time

• Job Details:Leading four main departments within the organization (Marketing, Commercial, Customer Experience and Performance & Analytics). • Setting the commercial strategy of Shiny White group (Develop profit for the company and provide financial and revenue support to the rest of the organization). • Establish realistic and achievable goals and implement marketing strategies to meet them. • Analysis of activity related to marketing and develop sales plans to market product. • Hire and manage the commercial sales team, motivating and assessing their performance. • Implementing and maintain sales processes designed to achieve specific sales objectives. • Developing strategies for effective data analysis and reporting; Selecting, configuring and implementing analytics solutions; Leading and developing a team of data analysts

Chief Customer OfficerFull Time

• Job Details:• Chart successful course of directing 150+ employees to forge and cultivate relationships with customers by identifying and assessing gaps in customer experience throughout the customer journey. • Create a detailed view of the customer, including their needs, expectations, and company perception. • Support the organization’s customer-focused initiatives; aid workers in creating an exceptional customer experience. • Spearhead CX optimization initiatives across all channels; ensure the customer voices are heard in the board room. • Collect and evaluate customer insights and experiences to devise a roadmap for boosting future customer experiences with the company.