Lamia Fahmy
Customer support and administrative assistant
6th of October, Giza, EgyptWork Experience
Customer support and administrative assistantFull Time
DoJoin App
Jan 2021 - Sep 2022 -1 yr, 8 months
United Arab Emirates , Sharjah
- Job Details:-Customer service & Admin assistant at DoJoin App Company. -Export customers sheet from the system, Check payment status. -Check with the customer if they are facing any issues. -Arrange with the vendor the availability for customers & accommodate them. -Calculate vendors’ commissions. Handle the customers’ queries on platforms;Instagram, WhatsApp, Incoming calls. -Upload videos on the App for new activities. -Edit existing activities; pricing, descriptions, packages.
Technical SupportFull Time
- Job Details:Greet the customers/build rapport/ check customers’ inquiries/ handle escalations. -Outbound calls/ following up with the customers on opened tickets
Hr AdministratorFull Time
Chint-Egemac
Jan 2017 - Jan 2018 -1 yr
- Job Details:Recruiting white & blue collar. Filing & E-filing. Personnel. performance Evaluation. Arrange transportation for employees. Supervise cleaning & buffet supplies. Translating legal files. Guide employees for labor law regulations
Customer Support AdvisorFull Time
- Job Details:Receive calls/ greet customers. -Check customers’ inquiries with info technical & nontechnical issues. - Handle escalations/ follow up with the customers.
Education
Master's Degree in Greco-Roman
Ain Shams University (ASU)Jan 2010
College Diploma in Archeology
Ain Shams University (ASU)Jan 2008 - Jan 2010 - 2 yr
College Diploma in Tourism & Hospitality
Sinai University (SU)Jan 2008 - Jan 2010 - 2 yr
Achievements
I have gained more than 19 medals for running between 50 km, 42 Km, 21 km & 10 Km, with different running organizations such as; Zamalek Runners, the Trifactory , Cairo runners , SharmElsheikh international half marathons- Italian organization-, Age Group team & with Egypt Toughest foot race, at different places at Cairo, Sharm El-Sheikh, El Gouna , Aswan , Wadi Degla protectorate & Wadi El-Rayyan.21 km at El-Gouna half marathon with Cairo Runners organization, 42 km medal Beirut Marathon.50 km medal with Marathon Cairo. I also gained medals from Dubai for 10 KM.
Skills
- MS Office
- Microsoft Word
- Microsoft Excel
- Microsoft Powerpoint
- Microsoft Outlook
- sales indoor
- Translation
- Fashion Retail
- Internet Research
- Technical Support
Languages
Arabic
FluentEnglish
AdvancedItalian
Intermediate
Training & Certifications
Italian Language
Italian Cultural Center ( Centro cultura d’Italiano)·2008English language
AUC·2007