Lamese Kamish

Personal Assistant to Regional Vice PresidentFull Time

Amenities CoordinatorFull Time

• Job Details:• In depth analysis of all arrival guests, highlighting and communicating all VIPs. • Analyzing guest profiles prior to arrival, noting specific preferences or allergies. Updating guest profiles where needed. • Highlighting any special occasions (birthday, anniversary, etc.) and arranging amenities accordingly. • Drafting and printing any guest notifications, welcome cards and special occasion cards. • Personalizing amenities and cards. • Coordinate with various departments for timely delivery of amenities. • Drafting amenities report for cost and control purposes. • Ordering required amenities supply internally and externally through Adaco system. • Arranging personalized service recovery amenities and notes. • Point of contact between various departments, customers and external clients. • Coordinating and arranging special amenities for group booking, special events and special occasions.

Guest Services ExecutiveFull Time

• Job Details:• Providing a warm welcome to guest upon their arrival. • Conducting resort orientation explaining all the resort facilities. • Effectively and efficiently following up on guest request and queries. • Making reservation arrangements • Handling guest complaints and follow ups. • Updating guest feedback in the system for future reference. • Conducting data accuracy and guest profile checks. • Conducting pre-arrival calls, to receive guest preferences and estimated time of arrival