Lamees Tarek Raouf Ali

Telesales Employee & SupervisorFull Time

• Job Details:*Job Description • Calling clients (Hotels, Hospitals & Clubs) and receiving their calls in order to know their needs from the company products. • Writing quotations, sending them through e-mail or fax to the clients and preparing samples to send them. • Following up the quotations and samples with the client and acting as a link between clients and company. • Receiving purchase orders, following up the fulfillment of the manufacturing and the delivery operation. • Being aware of the date and payment method in order to collect company dues from clients. • Updating data through internet search and adding new clients. • Supervising the telesales team and helping individuals to overcome obstacles. • Reporting the administrative and technical affairs of the team members to the chairman of the board of directors. • Explaining the management vision to the team after discussing it and helping members to achieve and develop it. *Required Qualifications and Skills • Languages: very good English & German language • Using computers, Faxes • Attentive to details and calculations • Having excellent negotiation & communication skills

Customer Service Employee and SupervisorFull Time

• Job Details:*Job Description • Receiving calls, searching for numbers and transferring customers to retrieved numbers. • Managing the group of customer service agents, handling attendance and arranging holidays. • Receiving hard calls and helping agents to handle them. • Directing the group of agents and training them how to use the programs effectively in order to reach the best performance in shortest time. • Evaluating the group performance, and reporting the evaluation to the hall admin. *Required Qualifications and Skills • Languages: very good English language • Quick typing • Good listening, Flexibility, Patience, Being a helping hand, organizing and fair personality

ReceptionistFull Time

• Job Details:*Job Description • Receiving guests and organizing their meetings with employees. • Receiving calls and transferring them to the different suitable departments. • Receiving and sending letters, parcels, E-mails and faxes. • Calling other companies and organizations to set up relations and keep dealing. *Required Qualifications and Skills • Languages: very good German language • Using computers, Faxes • Organizing and being a helping hand personality, and having excellent communication skills