Lamees Gohar Abdelfattah

Technical Account ManagerFull Time

Account Management Team LeaderFull Time

• Job Details: Analyzed client data and identified opportunities for growth.  Listened to customer needs to identify and recommend best products and services through meetings, mails and messages.  Collaborated directly with marketing team to refocus client outreach, increasing qualified inbound account leads.  Provided technical support to customers when needed.  Collaborated with sales team to collectively drive growth and market share.  Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.  Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.  Maintained accurate records of all customer interactions in the CRM system.  Managed multiple accounts simultaneously while meeting deadlines.