Lama Safi

Business Development Executive

• Job Details:Assisted in developing and implementing business strategies to attract new clients and grow the company’s market presence. Identified and reached out to potential clients through networking, cold calling, and email outreach. Supported client relationship management by understanding their hiring needs and recommending suitable HR and recruitment solutions. Conducted market research to track industry trends and competitor activities. Assisted in preparing sales presentations and proposals to showcase the company’s services. Maintained and updated client records using CRM tools to track interactions and business opportunities. Collaborated with recruitment and HR teams to ensure client needs are addressed. Attended industry events and networking functions to enhance brand visibility and expand professional connections. Monitored client feedback and provided insights to improve business development strategies. Assisted in achieving sales targets and contributed to overall business growth.

Relationship Manager

• Job Details:Managed and maintained customer data, ensuring accurate collection, organization, and updates of contact details, purchase history, and preferences to enhance personalized service. Engaged with customers across multiple channels, including email, phone, live chat, and social media, to provide support, address inquiries, and gather valuable feedback. Assisted customers with product and service-related issues, troubleshooting problems, and ensuring prompt resolution of complaints to enhance customer satisfaction. Analyzed customer feedback and data to identify trends, pinpoint areas for improvement, and provide strategic recommendations for optimizing customer experience. Utilized CRM software tools to streamline customer interactions, improve data management, and support targeted marketing initiatives. Developed strong communication skills and a deep understanding of customer needs, fostering long-term relationships and improving retention.

Sales Specialist

• Job Details:Supported the sales process by identifying and nurturing leads, providing relevant information, and effectively securing new projects. Developed strong customer relationship management skills by actively listening to client needs, addressing concerns, and delivering tailored solutions. Strengthened communication skills, ensuring clear, professional, and effective verbal and written interactions with clients. Consistently met and exceeded client expectations through proactive relationship-building and exceptional customer service. Gained in-depth product knowledge, enabling accurate recommendations and informed guidance to customers.