Lama Osama Salah
Premium Account Management Executive at Mountain View
Nasr City, Cairo, EgyptWork Experience
Mountain View customer service executiveFull Time
Mountain view
Dec 2021 - Oct 2022 -10 months
- Job Details:-Resolve product or service problems by clarifying the client’s complaint, Determining the cause of the problem, Selecting and explaining the best solution to solve the problem, expediting correction or adjustment, following up to ensure resolution. -Coordinating between all departments and following upon progress of units nearing delivery. -Collaborate with accounts receivables staff regarding collection of payments.
Customer Service AdministratorFull Time
Mountain view
Mar 2021 - Dec 2021 -9 months
- Job Details:-Schedule and coordinate meetings, Appointments, assist in handling any administration inquiries and tasks. -Assist in the effective liaison, support and assistance between customer service department and the clients, maintaining mechanisms for surveying and measuring customer satisfaction, documenting customers’ issues and complains in accordance with agreed requirements. - Ensure compliance to relevant codes, Legislation, and procedures including health and safety and immediately report problems/ failures that may impact on the organization to the manger.
Education
Bachelor's Degree in Commerce
Zagazig University (ZU)Jan 2019
Skills
Languages
Arabic
FluentEnglish
Advanced