Lalin Kris Florano

Customer Care Relations Officer

• Job Details:Utilized Zoho Invoice account (CRM) for recording and tracking all payments received and pending, expenses and timesheets of all existing clients. Promptly and competently handled consumer concerns and questions via chat and phone conversations, and adjusted schedules accordingly. Demonstrated strong attention to detail and maintained accurate records of clients and employees. Handled administrative tasks such as preparing appointment letters, memos and created more efficient filing systems for keeping employees’ documents. Engaged with customers to ensure delivery of satisfactory services. Prepared monthly salary sheets and WPS for all employees on time.

Waiter

• Job Details:Executed the tasks of hostess if not around such as making nametags, answering telephone calls for any inquiries and reservations, provides proper information about the restaurant and makes reports at the end of the shift to make sure cash was balanced with electronic cash drawer point-of-sale (POS) system. Assisted the next shift by working extra hours and done additional tasks resulting in reducing the work by 10%. Resolved issues by giving solutions to the problem and achieved customer satisfaction. Contributed to giving training for newly hired employees about the operation of the restaurant as per hotel standard. Received and processed the bill of the guest in a timely and efficient manner.