Lakmini Siriwardana

Documents Controller

• Job Details:Managed and archived quality documentation and participated in internal and external quality audits. Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions. Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems. Ongoing maintenance and review of our electronic document management system (EDMS) and document registries for accuracy. Regularly provide reports on document status, progress updates, document review cycles, and distribution logs for management teams and other relevant parties.

Tele-sales Marketing Executive

• Job Details:Providing potential customers with accurate insurance quotes based on their information and needs. Logging customer details, interactions, and sales progress in a CRM system. Creating tailored sales pitches based on the customer’s specific needs and risk factors. Managed phone and email correspondence and handled incoming and outgoing mail. Following up with existing clients to discuss renewing their policies before they expire, and making sure they’re satisfied with their coverage to reduce cancellations. Managed and archived quality documentation and participated in internal and external quality audits. Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail. Maintained confidentiality of sensitive information, adhering strictly to data protection regulations. Prepared outgoing submittal packages accompanied by a document transmittal that will be tracked and monitored.