Laith Ahmad Al mahmod al ghazi

Call Center Agent

Cairo, Egypt

Al mawred

Jan 2024 - Oct 2024 -9 months

Egypt , Giza

Job Details:Handled escalated calls professionally, effectively resolving complex issues a n d ensuring client satisfaction at all times.

بيت الهندسة للتكيف

Jan 2016 - Dec 2018 -2 yrs, 11 months

Saudi Arabia , Riyadh

Job Details:Oversaw daily operations of the department. ensuring smooth workflow and timely completion of tasks. Applied strong leadership talents and problem- solving skills to maintain team efficiency and organize workflows. Improved customer satisfaction with timely response to inquiries, addressing concerns, a n d finding effective solutions. Resolved conflicts among team members promptly,maintaining a harmonious working environment conducive to productivity.