Laila Mostafa Mohamed

Social media specialistFull Time

• Job Details:Build and execute social media strategy through competitive research, platform determination, benchmarking, messaging and audience identification. Generate, edit, publish and share daily content (original text, images, video or HTML) that builds meaningful connections and encourages community members to take action. Set up and optimize company pages within each platform to increase the visibility of company’s social content. Moderate all user-generated content in line with the moderation policy for each community. Create editorial calendars and syndication schedules. Continuously improve by capturing and analyzing the appropriate social data/metrics, insights and best practices, and then acting on the information. Collaborate with other departments (customer relations, sales etc) to manage reputation, identify key players and coordinate actions.

Marketing ExecutiveFull Time

• Job Details:Liaising and networking with a range of stakeholders including customers, colleagues, suppliers and partner organizations;  Communicating with target audiences and managing customer relationships;  Sourcing advertising opportunities and placing adverts in the press - local, regional, national and specialist publications - or on the radio, depending on the organization and the campaign;  Arranging the effective distribution of marketing materials;  Maintaining and updating customer databases;  Organizing and attending events such as conferences, seminars, receptions and exhibitions;  Sourcing and securing sponsorship;  Conducting market research, for example using customer questionnaires and focus groups;  Contributing to, and developing, marketing plans and strategies;  Managing budgets;  Evaluating marketing campaigns;  Monitoring competitor activity;  Supporting the marketing manager and other colleagues.

Customer ServiceFull Time

• Job Details:Attracts potential customers by answering product and service questions; suggesting information about other products and services.  Opens customer accounts by recording account information.  Maintains customer records by updating account information.  Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.  Maintains financial accounts by processing customer adjustments.  Recommends potential products or services to management by collecting customer information and analyzing customer needs.  Prepares product or service reports by collecting and analyzing customer information.  Contributes to team effort by accomplishing related results as needed.