Laila Fawzy Al-Aidy

Senior travel AdvisorFull Time

Call center trainerFull Time

• Job Details:I worked as a trainer for Small and medium department where i was responsible for new batches to explain product knowledge to the new hire ,Perform role plays to ensure reaching the needed level of response and understanding of the customer’s needs , set an assessment to evaluate each trainee’s level of understanding and analyse the root cause of every failure basically Setting an action plan to enhance the weaknesses.

call center agent technical supportFull Time