Labib Samir Samir
Help desk at alfacure pharmaceuticals
Shubra, Cairo, Egypt- Computer Maintenance
- Microsoft Office
- AntiVirus
- networks
- Sophos XG Firewall
Work Experience
6 yrs , 4 months
Help deskFull Time
December 2017 - Present • 6 yrs, 4 months
Network AdministrationFull Time
December 2017 - Present • 6 yrs, 4 months
Education
- Commercial Technical Institute in Benha Jan 2006
Bachelor's Degree in accountanig
- banhaJan 2002 to Jan 2006 · 4 Years
Bachelor of Technical Institutes in account
- مدرسة شبرا الخيمة الثانوية العسكرية بنين Jan 2001
High School - Other
Achievements
Football chess Tennis Serving as the first point of contact for IT support within the organization. Supporting co-workers whenever they encounter challenges with computers and network devices. Deploy new user hardware & troubleshoot end-user issues day-to-day issues. physical installation, configuration, & troubleshooting network systems (printers/scanners/copiers/projectors/IP telephones/meeting rooms system / laptops). Repairing and replacing damaged computer and network components H/W inventory and labeling of IT assets. Maintaining and updating technical documentation regularly. Testing new hardware before full-scale installation. User account creation and administration. Manage malware, anti-virus notification, and warnings.
Skills
Tools and Fields of Expertise
- Computer Maintenance
- Microsoft Office
- AntiVirus
- networks
- Sophos XG Firewall
- cisco call manger express
- Domain Hosting
- Microsoft Exchange
- Cloud mail
- Symantec Backup Exec
- Cyberoam Firewall
- Kaspersky Server
- Technical Support
- Microsoft Windows Server
Languages
Arabic
AdvancedEnglish
Intermediate
Training & Certifications
Sophos XG Firewall
Online Courses·2021C3 Course
Online Courses·2020Sophos XG Firewall
Online Courses·2019C3 Course
Online Courses·2019English ICDL Course Online
Online Courses·2019A+ (Plus) Course
YAT Learning Centers·2016ICDL
YAT Learning Centers·2015