Basic Info

Mohamed Karim Mostafa

2 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Senior Human Resources Specialist at Bavarian Auto Group - BMW

Experience Details

Senior Human Resources Specialist

Human Resources

Experienced (Non-Manager)

 Developing organizational charts, job descriptions and participate in HCM - SAP implementation
 Designing policies & procedures and implementing Bavarian HR Manual (Bavarian Auto Germany Standards)
 Developing motivation plan for company employees
 Preparing the yearly manpower plan and receiving hiring requests & comparing it to manpower plan
 Advertising & posting the required vacancies through several channels and developing a pool of qualified candidates in advance of need
 Research and recommend new sources for recruiting candidates and build networks to find qualified candidates
 Build up a continuously sourcing pipeline for blue workers through dealing with NEP, ministry of youths and labor offices
 Going through the interviewing & selection process (screening, filtering, conducting 1st & 2nd interviews….etc.)
 Selecting candidates based on BMW competency model to ensure quality standards
 Following up medical & legal check for selected candidates
 Conduct regular calibration with managers to determine the effectiveness of recruiting plans and implementation
 Monitor and maintain employment records such as rehiring, transfers and promotions
 Represent the company in all HR events (i.e. Employment Fairs, Career Conferences...etc.)


Company Details

Bavarian Auto Group - BMW

Egypt

More than 1000 employees

Automotive, Automotive

www.bmw-eg.com

Jan 2016 to present (11 months)
Organization Development and Mentoring at Raya Contact Center

Experience Details

Organization Development and Mentoring

Human Resources

Experienced (Non-Manager)

Acts as OD representative for targeted Contact Center Site and acts as mentor for new hired employees. Administering Staff feedback programs (ESS, Skip level, Exit Interviews) as per the COPC approaches meeting the OD calendar in order to enhance the work environment and work conditions which impact both attrition rates and level of service quality provided to RCC clients.
 Implementing the annual Staff Engagement plans within the site of responsibility
 Gather the required staff feedback through different staff communication channels, following the agreed upon timelines and the agreed upon criteria [sample size, script of meetings questions, audience mix]
 Coordinate and follow up on the execution of annual Staff Recognition Plans, annual Staff Engagement Activities and annual Employees Satisfaction Survey following the agreed upon timelines and the agreed upon criteria of execution
 Responsible for orientation and induction of the new hired employees
 Conduct all the required exit interviews & retention trials with resigned staff
 Responsible for signing contracts and collecting the hiring documents
 Keeping a record for the employees eligible to contract renewal and follow up with them and their direct supervisor
 Finalizes the resignation or termination processes (e.g. Clearance Form, Experience letter, access cards, etc.)
 Address employee relations issues, such as harassment allegations, work complaints, or other employee concerns.
 Serve as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems, and administering disciplinary procedures


Company Details

Raya Contact Center

Egypt

N/A

Telecommunications, Outsourcing/Offshoring

N/A

Jun 2015 to Dec 2015 (6 months)
Recruitment and Selection at Raya Contact Center

Experience Details

Recruitment and Selection

Human Resources

Experienced (Non-Manager)

Meets staffing needs of the Operations, responsible for the candidates’ documents for the Recruitment Department in compliance with COPC, coordinates with the Training Department until the agents are verified. Understating RAYA’s hiring policies and procedures, understating RAYA’s culture & values and knowledge of COPC recruitment approaches.
 Managing and responsible for the team of HR screeners
 Project owner of various accounts and responsible for reporting the recruitment updates to Recruitment Head
 Receives hiring requests from Operations Department and act accordingly
 Calibrates with AMs new hiring criteria and recruitment updates according to the SLA
 Performs searches for qualified candidates according to relevant job criteria, using different sourcing channels; databases, Internet recruiting resources, walk ins, media, and employee referrals
 Screens potential candidates CVs, conducting on the phone interview with candidates & scheduling interviews with candidates accepted from the phone screening
 Conducts first interview with candidates and manages the panel interview with the AMs
 Make sure that the employee signs the Non-Disclosure Agreement form on the first day of training, and audits on the filling of the candidates documents required as per the COPC approach
 Updating the Recruitment metrics on monthly basis to measure the On Time and Recruitment Quality


Company Details

Raya Contact Center

Egypt

N/A

Telecommunications, Outsourcing/Offshoring

N/A

Sep 2013 to May 2015 (1 year 8 months)
SAP B1 Sales Consultant at IT Manara

Experience Details

SAP B1 Sales Consultant

Marketing/PR/Advertising , Sales/Retail

Experienced (Non-Manager)

• Responsible for all client communications, conflict resolution, and compliance on client deliverables and revenue.
• Reviews all major deliverables (i.e. strategic brief, function spec, tech spec, etc.) to ensure quality standards and client expectations are met.
• Ensures that client issues are dealt with in an efficient manner, informing the Account Director or Managing Director of any problems that may arise.
• Approves Change Orders and invoices, and is responsible for payment collections.
• Works closely with the project team in order to maintain a continuous knowledge of project status in order to identify potential issues and/or opportunities within or related to the project.
• Communicates the client's goals and represent the client's interests to the team.
• Provides regular two-way communication between the client and team, to provide strong team representation and set proper client expectations.
• Understanding of company capabilities and service, and effectively communicates all offerings to the client.
• Reports to the Account Director, providing regular input on all account activity, including status and call reports on a weekly basis.


Company Details

IT Manara (multinational)

Cairo, Egypt

11-50 employees

Information Technology Services, Information Technology Services

www.it-manara.com

Jan 2013 to Jun 2013 (5 months)
Sales Account Manager at Adaptive Soluotions

Experience Details

Sales Account Manager

Sales/Retail, IT/Software Development, Customer Service/Support

Entry Level

 Responsible for the creation, implementation and execution of Action Sales Plan.
 Generate and maintain a credible forecast for accounts and provide this information on a regular basis to Senior Management.
 Serve as the primary customer contact for technical and business issues for those accounts assigned. Work with Sales Support Engineers on all technical issues.
 Be able to personally conduct a basic product demonstration (hardware and software).


Company Details

Adaptive Soluotions

Egypt

N/A

Information Technology Services

N/A

Jan 2012 to Jan 2013 (1 year)
Operation Officer (intern) at EgyptAir

Experience Details

Operation Officer (intern)

Customer Service/Support, Manufacturing/Production

Student

 Monitoring of flight movements.
 Assisting passengers due check-in and boarding.
 Coordinate activities associated with airlines, and ground handling agents.
 Flight operations


Company Details

EgyptAir

Egypt

More then 1000 employees

Airlines/Aviation

N/A

Aug 2009 to Sep 2009 (1 month)
Sales Trainee (intern) at Etisalat Egypt

Experience Details

Sales Trainee (intern)

Sales/Retail

Student

 Customer service and providing customer satisfaction
 Respond to sales inquiries and concerns by phone or in person
 Handling customers complaints
 Delivering Etisalat’s products and services
 Communicate directly with customers


Company Details

Etisalat Egypt (multinational)

Egypt

More then 1000 employees

Telecommunications

N/A

Jul 2009 to Aug 2009 (1 month)
Sales Trainee (intern) at Etisalat Egypt

Experience Details

Sales Trainee (intern)

Sales/Retail

Student

 Customer service and providing customer satisfaction
 Respond to sales inquiries and concerns by phone or in person
 Handling customers complaints
 Delivering Etisalat’s products and services
 Communicate directly with customers


Company Details

Etisalat Egypt (multinational)

Egypt

More then 1000 employees

Telecommunications

N/A

Jul 2008 to Sep 2008 (2 months)
Team Leader at SIFE (Student In Free Enterprise) International organization (student activity)

Experience Details

Team Leader

Education/Teaching, Project/Program Management, Training/Instructor

Student

SIFE is an international non-profit organization that works with leaders in business and higher education to mobilize university students to make a difference in their communities while developing the skills to become socially responsible business leaders. Participating students form teams on their university campuses and apply business concepts to develop outreach projects that improve the quality of life and standard of living for people in need


Company Details

SIFE (Student In Free Enterprise) International organization (student activity)

United States

N/A

Oct 2005 to Jul 2007 (1 year 9 months)

Education

College Diploma in Human Resource Management

Education Details

College Diploma

Human Resource Management

american university in cairo, Egypt

Not specified

N/A

N/A

american university in cairo
2016 - 2017 (Expected)
BBA in International Business Administration

Education Details

BBA

International Business Administration

Sadat Academy for Management Sciences, Egypt

Not specified

N/A

N/A

Sadat Academy for Management Sciences
2005 - 2010
BA in Business Administration

Education Details

BA

Business Administration

University of New Brunswick, Egypt

Not specified

N/A

N/A

University of New Brunswick
2008 - 2010

Certifications

Certificate details

Certificate of Achievement in Sales and Marketing

May 2011

N/A

N/A

N/A

American University in Cairo

N/A

Certificate details

Foundation Certificate in Marketing

Dec 2011

N/A

N/A

N/A

American University in Cairo

N/A

Certificate details

Certificate for sailing as a crew member of “Prince William” tall ship

Jul 2006

N/A

N/A

N/A

Tall Ships Youth Trust, Portsmouth, England

N/A

Certificate details

Certificate for practical sailing and competent crew

Jul 2006

N/A

N/A

N/A

RYA(Royal yachting Association), Southampton, England

N/A

Certificate details

Certificate for winning the third place in the national competition

Jul 2006

N/A

N/A

N/A

SIFE (Student In Free Enterprise) International organization, Egypt

N/A

Certificate details

HP Sales Certified

Feb 2012

N/A

N/A

N/A

Hewlett-Packard Company

SMB Solutions 2012

Certificate details

Cisco Sales Expert 2012

Sep 2012

N/A

N/A

N/A

Cisco

N/A

Certificate details

HP Sales Certified - SMB Solutions 2012

Feb 2012

N/A

N/A

N/A

Hewlett-Packard

N/A

Certificate details

Foundation Certificate in Human Resources

Sep 2013

N/A

N/A

N/A

American University in Cairo

N/A

Training and Courses

Training/Course Details

Sales and Marketing

May 2011

American University in Cairo

Certificate of Achievement in Sales and Marketing

Training/Course Details

Marketing

Dec 2011

American University in Cairo

Foundation Certificate in Marketing

Training/Course Details

Sales

Sep 2008

Etisalat Egypt

Sales Trainee

Training/Course Details

Sales

Aug 2009

Etisalat Egypt

Sales Trainee

Training/Course Details

Operations

Sep 2009

EgyptAir

Operation Officer Trainee

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Profile Skills and Keywords

AirlinesArabicAutomotiveAviationBusiness AdministrationBusiness DevelopmentCareer DevelopmentCertificate For Practical Sailing And Competent CrewCertificate For Sailing As A Crew Member Of Prince William Tall ShipCertificate For Winning The Third Place In The National CompetitionCertificate Of Achievement In Sales And MarketingCisco Sales Expert 2012Customer ServiceDetails-orientedEnglishEtisalat EgyptEvent OrganizerEvent OrganizingFoundation Certificate In Human ResourcesFoundation Certificate In MarketingHP Sales CertifiedHP Sales Certified - SMB Solutions 2012HonestyHuman Resource ManagementHuman ResourcesHuman Resources (HR)ITIT ManaraImproving My Skills And KnowledgeInformation Technology ServicesInternational Business AdministrationInternetInternet SearchManufacturingMarketingMarketing And SalesMicrosoft OfficeOffshoringOperation OfficerOperationsOrganization Development And MentoringOrganizerOutsourcingPresentation SkillsProblem SolverProblem SolvingProductionProgram ManagementProjectRecruitment And SelectionRetailSAP B1 Sales ConsultantSalesSales Account ManagerSales And MarketingSales TraineeSenior Human Resources SpecialistSoftware DevelopmentSupportSupportiveSupportive ActivitiesTeam LeaderTeam PlayerTeam SpiritTeam WorkTelecommunications

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Internet Search

Internet Search

: Expert

: Extreme - I love it!

:

5-7 years

Internet

Internet

: Advanced

: Extreme - I love it!

:

5-7 years

Microsoft Office

Microsoft Office

: Advanced

: High

:

5-7 years

Marketing

Marketing

: Advanced

: Extreme - I love it!

:

Less than 1 year

Human Resources (HR)

Human Resources (HR)

: Advanced

: Extreme - I love it!

:

Less than 1 year

Event Organizer

Event Organizer

: Advanced

: Extreme - I love it!

:

1-3 years

Presentation Skills

Presentation Skills

: Advanced

: Extreme - I love it!

:

3-5 years

Business Development

Business Development

: Intermediate

: Extreme - I love it!

:

Less than 1 year

Career Development

Career Development

: Intermediate

: Extreme - I love it!

:

Less than 1 year

Fields of Expertise

Marketing and Sales

Marketing and Sales

: Advanced

: Extreme - I love it!

:

3-5 years

Human Resources

Human Resources

: Advanced

: Extreme - I love it!

:

Less than 1 year

Event Organizing

Event Organizing

: Advanced

: Extreme - I love it!

:

1-3 years

Key Skills

Organizer, Problem Solver, Details-oriented, Team Player, Supportive

Online Presence

https://www.linkedin.com/in/korimhttp://people.bayt.com/mohamedkarim-mostafaabbas/

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