
Karim Mahmoud
Warehouse Management System Specialist at Agility Egypt
Mounib, Giza, EgyptWork Experience
Order Management SpecialistFull Time
May 2024 - Sep 2024 -4 months
Egypt , Sharqia
- Job Details:I'm fully responsible for internal Supply Chain Orders and Cases process, and that involves the cooperation with customers located in Europe. The Order Management Specialist is a key contact between the Inside Sales Coordinators, Supply Chain members and the plants throughout Europe. In that scope, Order Validation Specialist is to identify and understand customer’s order needs and provide them with the most suitable solution for their business activities.
Order Fulfil CoordinatorFull Time
Dec 2023 - Apr 2024 -4 months
Egypt , Sharqia
- Job Details:I play a crucial role in ensuring that orders of customers located in Europe are processed accurately and delivered on time. It involves managing the entire order fulfilment process, including order processing, inventory management, picking and packing products, and coordinating shipping. I also provide customer support by addressing inquiries and resolving any issues related to orders. Strong attention to detail, organizational skills, and the ability to work efficiently in a fast-paced environment are essential. The role contributes to overall customer satisfaction and operational efficiency within the organization.
Warehouse Management System SpecialistFull Time
- Job Details:Implement different INFOR SYSTEM usages and Controlling in system allocation strategy (FIFO-LIFO) Meet all requests of the largest customers (LC Waikiki-Nestle-Samsung-Givaudan-GE-Snackland-Masader-Olam) Create dispatching and receiving orders Understand customers problems and working to solve them Collaborating with the other teams to achieve all customers requests with high efficiency Provide the Management and the client with the reports that help both to fulfill and meet KPI’s
Technical SupportFull Time
- Job Details:Handling problems related to the Interne and landline Coordinate with other teams to solve complex issues Follow up with customers to make them more satisfied
Retail Fashion Sales assistantFull Time
Fashion Stores
Jan 2015 - Nov 2017 -2 yrs, 10 months
Egypt , Giza
- Job Details:Organize and display the products Sell the products directly to customers Establish a good relationship with the customer to maintain his loyalty help customers to pick and choice easily
Education
Commerce in Accountong
Cairo University (CU)Jan 2014 - Jan 2017 - 3 yr
High School - Thanaweya Amma
Salah Salem Secondary SchoolJan 2013
Achievements
Got 4 from 5 points in 2022 total performance appraisal (Agility) Got 4 from 5 points in 2021 total performance appraisal (Agility) Got thanks emails from our customers for my usual & quick support (DSV/Agility) Got thanks mails from my managers for my efforts & performance (DSV/Agility) Received three thanks’ emails from our customers for my quick solve & response to their issues (Orange) Got a 100% evaluation from the quality department in the last four months about handling customers (Orange)
Skills
- Infor System
- Team Leadership
- Reporting
- Communication
- Problem Solving
- Work Planning
- Monitoring
- MS Office
- Technical Support
- Indoor Sales
Languages
English
Intermediate
Training & Certifications
English
Gateway English Community·2022ICDL Course
Environment Service Center at cairo university·2015English Course
Not Courses School·2014