Kirolos Agieb beshay
Customer Service and Sales Officer at Hsbc
Giza, Giza, EgyptWork Experience
Senior Teller and operations support officerFull Time
Aug 2020 - Present -4 yrs, 10 months
Egypt , Giza
- Job Details:(1)Process all cash / Funded / operational transactions within My Limits. (2)Control Over FX rate on board on a daily basis & updated it as per treasury updates. (3)Processing / checking of all operations transactions (remittances / settlements). (4)Endorse and process Cheque Deposits (Clearing / Collection). (5)FX deals with Head Office reporting, obtaining approvals from dealing room through e-mail or Forex System. (6)Control & abide by bank policy & procedures regarding Clean Desk policy & make sure that Counter always kept tidy & clean. (7)Verify Clients Signature within my set limit. (8)Solve efficiently all raised problems through our branch's counter on a timely manner . (9)One of the custodians of the branch's main vault/ Cashier Safe, controlling cash/ numbered form of values, from/ to main vault. (10)Process all our customers E-commerce instructions through the E-finance tool. (11)Preparing Cash Reports. (12)Ensure implementation of all Bank policies and procedures as per set limits and given signature authority. (13)Ensure abiding to Bank policies, procedures, KYC and all related Compliance regulations and procedures while processing customer's transactions. (14)Focus on reading relevant circulars and procedures and updates. (15)Booking Treasury Bills and saving certificates by processing them on system. *Sales: Spot and handle all cross-selling opportunities and refer it to the branch sales team.
Customer Service and Sales OfficerFull Time
Jul 2019 - Present -5 yrs, 11 months
Egypt , Giza
- Job Details:1. Open new bank accounts according to laid down rules and guidelines and responsible to create them on the bank’s system. 2. Awareness of all different types of Banking products (Personal accounts, lending products like (loans with its kinds and credit cards under the calculation of the DBR for setting their limits), Saving Certificates, Term Deposits) and creating the APPS for them on our system. 3. Advising & answering all customers’ inquiries regarding their accounts. 4. Managing all kinds of payments and transfers (Credit card and Bill payments, Local and International transfers). within HSBC accounts or outside the bank. 5. Managing / Handling customer’s complains / Dis-Satisfaction points & insures customer’s satisfaction. 6.Offers value added products and services based on customer needs, Analysis and ensures customer understanding of those products. 7.Generating customer loyalty through strong knowledge of key Products and services. 8.Responsible for achieving individual targets and /or sales goals whilst maintaining quality and compliance. 9.Being alert for any unusual transaction which may lead to money laundering following group policy & local regulations.
Digital and social media senior specialist.Full Time
Jul 2018 - Jul 2019 -1 yr
Egypt , Cairo
- Job Details:*Monitor Social Media channels including none- Etisalat and Etisalat pages, and monitor Etisalat online portals. *Record online social media daily interactions in order to brief management with a summary report *Maintain relationship and built rapport with customers through special events greetings on Personal Social Media channels to maintain customer relation. *Develop social media calendars, write posts, select images and image text and schedule posts in a timely manner that is cohesive and consistent with the brand message. *Post to social media pages in a manner that invites conversation and interaction. * Effectively and aggressively grow social media channels. *Organize and track marketing campaigns and social media data *Work with digital marketing tools, to pull, review and provide analysis. *Responsible for the Digital Learning task • Collecting all the requirement data and training needed for the social media agents and report them to the related team, identify training needs by evaluating strengths and weaknesses. • Assess training effectiveness to ensure incorporation of taught skills and techniques into employees work behavior.
Back-office support AgentFull Time
Jun 2017 - May 2018 -11 months
Egypt , Giza
- Job Details:Handle all complaints through all internal touch points escalate individual or global complaints to related support team, (IT, Network , Marketing and external vendors) for resolution and root cause analysis and provide the needed feedback to the customer via phone.
High-Value Customer Care (Staff agent)Full Time
Mar 2016 - Apr 2017 -1 yr, 1 month
Egypt , Cairo
- Job Details:*Support and provide superior service via phones, e-mails and faxes as a receiver and caller and follow-up on customer inquiries and complaints that is not fulfilled or resolved on queue ensuring full customer satisfaction. *Maintain the agreed on average handling time as defined by Contact center Management guidelines to ensure ease of accessibility and maintain the agreed on SL. *Build customer’s interest in the services and products offered by the company and offer cross selling and/or up selling the company’s solutions, products, & services whenever possible which will guarantee the business continuity and contribute in achieving profit share and raise up the ARPU. *Recommend process improvements to facilitate the Customer care work and delight the customers.
Education
Bachelor's Degree in business administration
Modern Academy for Engineering and Technology (MIS)Jan 2010 - Jan 2015 - 5 yr
Activities
Research Assistant at Ernst & Young
Student Activity
Jun 2015 - Oct 2015 -4 months
Skills
Languages
Arabic
FluentEnglish
Advanced
Training & Certifications
Digital Marketing and Customer excellence
DM Art Academy·2018Customer Excellence
dale carnegie institution·2016IFRS (international financial reporting standards)
Ernst & young·2016