Kirolos Nabil Askandr

Customer Service RepresentativeFull Time

Customer ServiceFull Time

• Job Details:Determines requirements by working with customers.  Answers inquiries by clarifying desired information; researching, locating, and providing information.  Resolves problems by clarifying issues  Researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.  Fulfills requests by clarifying desired information; completing transactions; forwarding requests.  Sells additional services by recognizing opportunities to up-sell accounts  Explaining new features.  Maintains call center database by entering information.  Keeps equipment operational by following established procedures; reporting malfunctions.  Updates job knowledge by participating in educational opportunities.  Enhances organization reputation by accepting ownership for accomplishing new and different requests  Exploring opportunities to add value to job accomplishments