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Kirolos Eldeb Boshra Eskander

Account manager at MM Solutions

Sidi Bishr, Alexandria, Egypt

Work Experience

  • Account managerFull Time

    MM Solutions

    May 2023 - Present -2 yrs, 1 month

    Egypt , Alexandria

    • Job Details:Communicating with the client to understand their needs and explain product value -Building trust and advocating for clients. -Handling client complaints, collecting and analyzing data, and improving the overall customer experience. -observe, coach and maintain team performance.

  • Subject Matter ExpertFull Time

    intelcia

    Nov 2019 - May 2020 -6 months

    Egypt , Alexandria

    • Job Details:- Providing knowledge, resources and information to support representatives. - Coaching and training agents on improving Customer Interaction and offering advisors guidance. - Assist advisors with material request and account updates.

    • Education

    • Bachelor's Degree in statistics

      Alexandria University (ALEXU)

      Jan 2019 

    Skills

    • Data visualization
    • Data Wrangling
    • data exploration
    • Data Cleaning
    • Tableau

    Languages

    • English

      Advanced

    Training & Certifications

    • Data Analyst for Enterprise

      Udacity·2019

    • data analysis nano degree

      Udacity·2019
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