Kirollos Khairy Shawky

Retail Sales AssociateFull Time

• Job Details:Provide proper information to customers with complete and comprehensive understanding of Orange products and services. Selling and promoting smartphones, electronics and services to the clients. Establishing and maintaining professional relationships with existing and new clients. Achieve the requested staffed time on a daily basis to minimize lost visit rate. Communicate with other Customer Service sub-divisions to answer all relevant customer inquiries (e.g. Credit, Customer Support and Activation, Outbound & Save Initiatives…etc). Use the available tools and systems to provide the correct information to customers (applications, intranet briefings, attending trainings….etc). Escalate problems, report suspected fraud and provides relevant feedback to the right channels. Keep up-to-date with all the services and products provided by Orange. Fully understand and adhere to company policies and procedures that generate personal and professional credibility and trust. Represent Orange in the store and reflect the company's image.