Kirollos Samy Fathy

Marketing SpecialistFull Time

BTL marketing account managerFull Time

• Job Details:Managed a portfolio of accounts to achieve long-term success. • Supervised the production cycle for client’s requests to assure it’s delivered as requested • Develops positive relationships with clients. • Acts as the point of contact and handle customers’ individual needs. • Resolves conflicts and provide solutions to customers in a timely manner. • Suggests actions to improve and Identifies opportunities to grow business with existing clients. • Makes sure clients receive requested services in a timely fashion • Coordinate with staff members working on the same account to ensure consistent service. • Services multiple clients concurrently, often meeting deadlines. • Communicates with clients to ensure that all of their needs are understood and addressed. • Builds strong client relationships to maintain old business and acquire new customers. • Collaborates with various internal departments to ensure that they fulfill all customer requests. • Resolves complaints and keeping track of all processes that pertain to the client's desires. • Acts as the client's representative in the company to ensure that their demands are met with a focus on improving the customer experience. • Supervised brand activations and the production of events alongside reputable event planning agencies

Production PlannerFull Time

• Job Details:Promptly addressed and resolved production issues to minimize delays in production. • Coordinated production operations in accordance with material, labor and equipment availability. • Informed relevant departments of changes to current productions schedules • Developed daily and weekly production schedules to ensure production deadlines are met, reported directly to the CEO, the Operation manager and Accounts director