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Kirollos Atef Shafik

Customer Support Representative at Teleperformance

Moharam Bek, Alexandria, Egypt

Work Experience

  • Customer Support RepresentativeFull Time

    Teleperformance

    Jun 2022 - Present -3 yrs

    Egypt

    • Job Details:customer Services representative at account ( MAF ) majid al futtaim. answering customers call from ( Kenya, Uganda , Georgia , Pakistan , Egypt , Jordan , Bahrain , Oman , Lebanon, UAE , Qatar ) kuwait ) help customers to solve there issues on online shopping. or the issues they faced it while they shopping at carrefour stores. help customers to know our service
  • Operation AgentFull Time

    Damac

    Dec 2021 - May 2022 -5 months

    Egypt , Alexandria

    • Job Details:- get a quotation from shipping companies. - offer the quotation to the customers. - make the deal with customer and the shipping companies. -follow up with shipping company about the shipment until the shipment arrived. - finishes all Customs clearance procedures for this shipment at shipping companies. - give all papers related to the shipment for another team who continue the steps to get the shipment from the port to customer.
  • Insurance AgentFull Time

    Arope Insurance

    May 2021 - Dec 2021 -7 months

    Egypt , Alexandria

    • Job Details:- make an appointment with clients. - offer clients our insurance plans for him or his family. - check with the bank about the insurance plan if it's Suitable for the customer so that all terms and conditions apply to him. - signing the contract with the clients. - follow up with clients about insurance plan.
  • Retail Customer Service RepresentativeFull Time

    Orange

    Jun 2020 - May 2021 -11 months

    Egypt , Alexandria

    • Education

      • Bachelor's Degree in Law

        Alexandria University (ALEXU)

        Jan 2017 

      Skills

      • Customer services
      • Microsoft Office
      • Human Resources

      Languages

      • English

        Fluent
      • French

        Advanced

      Training & Certifications

      • English conversation course

        Eime center·2017
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