Kirollose Rashid

Enterprise Complain Handling Sr. SpecialistFull Time

• Job Details:• Create OCC Forms and make the needed Calculations • Reviews and analyses customer invoices for billing accuracy, identifying where the Customer bills are inaccurate, filing disputes and tracking credits for errors if needed • Work closely with IT Operations (Billing; Payment Gateway) , Technology and Monitoring Team to ensure providing the best solution for the Customer request in Accomplished Service Level • Work closely with the Save Team department to retain the unsatisfied correctly charged Customer to ensure the Customer maximum satisfaction • Conduct timely and accurate reconciliation of customer payments made at all Mobinil channels. • Ensure timely and accurate application of payments for the customer account • Provide backup support and help to all colleagues and work as a source of information • Ensure timely reporting and regular escalation of key customer affecting issues to the Senior Manager Billing Operations • Perform root cause analysis and resolve complex customer facing problems in their bills across numerous processes and systems • Coordinate with Customer Service on monitoring the unit and customer complaints. • Handling GPRS/VAS/CORE/Coverage related complaints. Coordinating with Customer Care and Internal Technical team. • Provide back up support and help to all colleagues and work as a source of information • Find and propose ways to increase the technology and data internet general knowledge • Make a report of technical problems and the solutions.

customer Service RepresentativeFull Time

• Job Details:• Provided excellent customer service when handling incoming calls through Listening to customers, analyzing their needs and offering adapted solutions. • Promoted Mobinil products and services and identify customers need for additional Mobinil products and services customers by establishing and maintaining customers’ relationships. • Took appropriate action to efficiently resolve issues by taking accountability to solve issues from beginning to end. Received and incorporate feedback to improve personal and business performance. • Achieved more than 150% of the campaign sales target with the highest quality and customer satisfaction by focusing on the actual needs of the customers. • Acted as Team-leader, monitored the performance of team members, provided on the job training to my stuff, solve escalated problems, presented daily report to management. • Positively contribute in up selling of products & Value Added Services to maximize company revenue • Interact with customers to provide information in response to inquiries about products and services • Handle and resolve customer's complaints • Receive orders for services to be installed, turned on, turned off, or changed

Senior Sales RepresentativeFull Time

• Job Details:• Establish new hospital and surgery center accounts • increase current account penetration • Develop and maintain high level of product knowledge • Develop a territory plan with emphasis on market segment growth • Key link between pharmaceutical companies and medical and healthcare professionals • Achieved more than 150% of sales target with the highest quality and customer satisfaction by focusing on the actual needs of the customers. • Work strategically to increase the awareness and usage of a company's pharmaceutical and medical products • Arranging appointments with doctors, pharmacists and hospital medical teams, which can include pre-arranged appointments • Making presentations to doctors, practice staff and nurses in GP surgeries, and to hospital doctors and pharmacists in the retail sector